Labflow Outage Incident (RESOLVED)
Incident Report for Labflow
Labflow Outage Incident (Complete)

Status: Resolved

At 5:3OPM (CDT) on 3/22/23, students started experiencing intermittent slowness while in Labflow. At 7:00PM (CDT) on 3/22/23, the Labflow site became unavailable.

Time Frame:

Starting at: 5:30PM (CDT) on 3/23/23
Ending at: 7:45PM (CDT) on 3/23/23
Duration: 2 hours 45 minutes

Root Cause:

An update to the data recording processes in Labflow caused too many read requests to the Labflow database resulting in the site to eventually become unresponsive.


Labflow reverted to the previous version of the software.

Student Impact:

Between 5:30 pm (CDT) and 7:00 pm (CDT), students would have experienced intermittent slowdowns. If they were taking a quiz, they may have been kicked out of the quiz if the pages were taking too long to load.
Between 7:00 pm (CDT) and 7:45 pm (CDT), students were not able to access Labflow at all.
Starting at 7:45 pm (CDT) students were able to log into Labflow again. We reached out to students who contacted Labflow support to let them know the site is working again.

Again, we apologize for any inconvenience and thank you for your patience!
Posted Mar 23, 2023 - 01:04 UTC